HELP + FAQ
- How do I check the status or track my order?
-
You can check the status of your order at anytime by clicking on the My Account link at the top of the homepage. Under the "Order History" section, you can see the shipping status and customer service notes telling you how far along we are with your order.
Here's an example of what it will look like:
Order Number
(Click For Receipt)Order Date Payment Status Shipping Status Order Total Order Status Free Website 100000 1/10/2009 12:30 PM N/A Not Yet Shipped $0.00 Your cards are printing. Manage Website
- How long will it take to receive my order?
-
Samples: Samples are shipped within 48 hours of receiving your order via USPS. Delivery takes between 1-3 days.
Products: Products generally take between 3-5 days to process before they are shipped. We take this time to personally setup and check each order for accuracy and to generate a digital proof for your review. (A digital proof is a sample image that we email you which gives a good approximation of how the final printed piece will look.) After you approve your proof, we begin the printing process and packaging your order for delivery. Note: The sooner you approve your proofs, the sooner we can print and process your order.
Order Received Proof Sent Proof Approved / Sent to Print Order Packaged & Shipped Typical Processing Timeline A designer begins setting up and processing your order. We send you the proofs and wait for your response. Once you approve the proofs we begin printing your cards. Order is packaged and send out for delivery.
Shipping: Please keep in mind, the 3-5 day turnaround window does not include shipping time. Shipping time depends on the type of shipping you have selected. We offer standard ground, 2nd day air and overnight delivery. (see shipping section for more information) - How do I place an order online?
-
Placing orders on our website is very easy. Please watch this video tutorial which shows you how to place an order in a few simple steps.
For Wedding Invitations:-
Find the item that you like.
Click the "Preview" button to go to the item page.
Select the color option you like and click "personalize"
Enter the details of your wedding and make any changes to the fonts and color.
Click "continue" to go on to next steps.
- Do you charge sales tax?
-
Because All My Invites is located in Orange County - California, we are required to charge California Sales Tax on orders shipped within the state. Orders shipped outside of California are exempt from sales tax.
- What are Digital proofs / Can I see a sample before you print my cards?
-
After your order is placed, we take an extra step to ensure everything is just right. You will receive an online proof of your customized items where you will be able to review the spelling and look of your cards. Contact us immediately if you see any corrections that need to be made to your wording. As a courtesy to our customers we allow for one set of text revisions per order. We always send you a digital proof for review prior to printing your order.
- Can I see a sample of the stationery before I place an order?
-
Absolutely! Specific items have an "order a sample" button on the product page which you can click to order a sample print. If a product does not have an "order a sample" button, that means we have not added samples yet for this product.
- Do you offer discounts for large quantities?
-
Yes. Our pricing matrix automatically applies a discount as you order your items. You can see this saving in the price calculator available on each product page. If you require more than 300 Invitations for your order, please let us know.
- Do I have to purchase a minimum quantity? What if I only need a few more items?
-
Because of the nature of the printing and setup process, we require a minimum order of 25 units per item. If you need just a handful of prints after your initial order, please contact us so we can help you.
- How do I apply a coupon code to my order?
-
After you have personalized your items, simply enter the promo code in the "Coupon" box during the checkout process and click "Apply Code." You will then see a confirmation message that will show your order summary reflecting the price reduction of your coupon.
What if my coupon code does not work?An error message will display if you enter an invalid code. Please note that the numbers one or zero might be confused with the letters "O", "L" or "I," so you may want to try interchanging these characters when you enter your promo code.Restrictions:
Coupons/promo codes may be subject to the following conditions:
* Must be redeemed at the time of order.
* Valid between start and end dates as posted on the coupon.
* Limited to one usage per customer. One coupon per checkout.
* Not transferable.
* Coupons may not be used to purchase gift cards.
* May require a minimum purchase as designated in the inddidual coupon details.
* May or may not be valid with other discounts, bundles or promotions.
* Void where prohibited, taxed or restricted by law.
* Subject to program and pricing changes without notice at anytime.
To receive promotional discounts sign up for our email newsletter.
- What payment methods do you accept?
-
We accept most major credit cards including Visa, MasterCard and American Express . We use the Secure Sockets Layer (SSL) security protocol, the most widely accepted Internet encryption standard. This system protects your private information while it is transferred from your computer's server to ours.
Please call us at 866.599.5359 , or email us here for more details.
- Can I order by phone?
-
Although our customer services representative can assist you in ordering your cards online, we currently do not take phone orders.
- Who do I contact if my order is wrong or there are items missing?
-
Please contact our customer service representatives via email or telephone so we can make sure you receive exactly what you need. Customer satisfaction is important to us and we want to make sure you receive the very best invites, cards and service.
- What do I do if my order is damaged?
-
Please contact our customer services representative to assist you. By email / telephone 866.599.5359.
- I have a last minute change, what should I do?
-
If you have any changes to your order please contact us immediately. Although we can't refund orders that have already been printed, we may be able to make last minute changes prior to printing for an additional fee.
- How are shipping and service charges determined?
-
For orders delivered within the United States we offer 3 shipping options via FedEx: Ground , 2 Day and Next Day Air . For customers in Hawaii and Alaska shipping rates are reflected respectively.
We try to offer extremely competitive shipping rates and our prices reflect the carrier's charges to us.
- Do you ship to APO/FPO addresses?
-
Yes, we ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses. Please indicate in the customer notes, the correct mailing format.
Name
Postal Service Center + Identifier
APO, AP ZIP
or
Name
Postal Service Center + Identifier
FPO, AP ZIP
- Do you ship to international addresses?
-
Absolutely we gladly accepts orders from all around the globe! Ordering for international address is as simple as ordering within the USA. Simply,choose and customize your design on our site and in the "Special Instructions" field, please indicate that this is an international order. We will contact you to discuss your shipping options and rates.
Please note: Your packages may be subject to the customs fees, import taxes and import duties of the country to which you have your order shipped. All prices are listed and charged in US dollars. Customs policies vary widely from country to country; you should contact your local customs office for further information. Also, when customs clearance procedures are required, delays beyond our control may occur.
- How do I track the status of my shipment?
-
Once your order has been shipped we will send you a confirmation email with the tracking number. Please click here to check your order manually via FedEx.
- What is your return policy?
-
At All My Invites we are committed to providing the best Wedding Invitations and stationery to our customers and your guests. When we receive an order, we do our best to proofread for errors such as spelling and grammar. However, due to the personalized nature of our products, we are unable verify certain customer errors such as the spelling of proper names, event locations, the date of your event or other custom text. We encourage you to check your online preview thoroughly before submitting your order.
Changes/Modifications:
(In Production) Changes to your order BEFORE it is printed:
After your order is placed, we take an extra step to ensure everything is just right. You will receive an online proof of your customized items where you will be able to review the spelling of your text. Contact us immediately if you see any corrections that need to be made to your wording. As a courtesy to our customers we allow for one set of text revisions per order.If you have any other change requests after your first proof, there may be additional fees incurred. Please contact a customer service representative with any questions at support@allmyinvites.com
Changes to your order AFTER it is printed:
We understand that there may be circumstances where an order contains errors or changes after it is printed. In the event that such an error occurs, we will work with you to correct the mistake, make any necessary changes and create a new order at a 40% discount.Cancellation Policy:
If you decide to cancel your order at any point before we send you a proof, we will refund your payment minus a $15 processing fee. If you decide to cancel your order after we send you a proof, or you do not respond to, approve, or amend a proof within 45 days, then we will cancel and refund your order minus a $45 cancellation fee. If you decide to cancel your order after a proof has been approved for printing, we will not be able to refund any portion of your payment.
Errors made by us:
If an order were to contain an error or misprint caused by our staff, we will happily reprint it at no cost to you, or you may choose to keep the order “as is” and we will apply a 30% discount to the order. - Can I modify or customize a product differently than what I see online?
-
Yes, we offer many different font sizes, colors and typefaces for each product. You can request custom font options for a fee of $25 and color changes can be made for a fee of $15.
Unfortunately, we do not offer customization of invitation/card sizes.
For more information on customization options, please contact us. - How can I request a new color for an item?
-
We try and offer the best combinations of colors that work for each product. However, there are many cases where our customers would like to request a new color that is not shown in our customization tool. Please feel free to request a change using some of the most popular colors from our color chart.
COLOR OPTIONS #412C2E truffle #174E3B holly #B31E4E watermelon DCBBB8 pinkBlush #77C7D4 turquoise #D93B6F azalea #D1292E persimmon #0F7E99 oasis #910022 apple F9A5A1 candyPink #95B8BB aruba #DF7D92 rosePetal #EB5848 palmBeach #4DC3D4 ocean #FAE0E6 babyPink #753525 copper #054159 juniper #5C1823 berry #bc4191 Plum #000000 black #00C7C3 mermaid #E38268 terra #3296E9 poolside #7E614E latte #7F8386 platinum #EC772F orange #0B3A9B horizon #091D43 darkBlue #F6C745 sunshine #103889 blueVelvet #E1D6BA champagne #484851 pewter #B2B0BB silver #685D34 fern #AFABD1 lilac #FAF1B9 canary #8A80AF victorianLilac #63703B olive #301873 regal #C7D2A5 honeydew #421345 lapis #AFB8A6 peridot #B46FB9 summerOrchid #4A8D58 clover #6B263E wine
